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Scope: Global LIWI Layer · Showing all operational domains
Viewing as: Ops Lead · Global intervention and escalation authority
LIWI OPS / Overview
Mission Control Overview
One operational cockpit for business operations, platform operations, customer operations, workflows, incidents, layer health, settlements, revenue exposure, and AI-supported intervention.
Layer availability
99.94%
Last 24h across active surfaces
Active customers
37
Platforms, Brands, Creators
Discovery today
48.2K
Discovery Moments processed
Open incidents
2
1 critical / 1 warning
Workflows running
184
18 need intervention
Revenue today
€312K
Gross monitored flow
Settlement queue
4
Pending validation
SLA at risk
3
Customer commitments
Global Operations Timeline
The heartbeat of Mission Control.
09:03
New Discovery Moment activated
Discovery · StreamNorth
OK
09:05
Campaign approved by Authorized Brand Approver
Brand · Solmar Atelier
OK
09:07
Settlement batch completed
Settlement · LIWI Finance
OK
09:08
SDK latency increased in EU-West
Platform · ViewPrime
Watch
09:14
Merchant feed delayed for BR region
Exception · Trail City Media
Critical
Critical Alerts
Items requiring intervention or executive awareness.
AlertCustomerSeverityAction
SDK latency increasedViewPrimeCriticalOpen health
Merchant feed delayedTrail City MediaHighOpen operations
SLA risk: settlementLIWI FinanceMediumOpen queue
Brand approvals pendingSolmar AtelierHighApprove pending review
Customer Health
Customer Operations signal.
StreamNorth
94 · Healthy
ViewPrime
71 · Watch
Solmar Atelier
88 · Healthy
Trail City Media
63 · At risk
Workflow Health
Where work is slowing.
Approvals
12 pending
Settlement
4 validation exceptions
Incidents
2 live incidents
Exceptions
18 workflow exceptions
Discovery Activity
Layer throughput signal.
Moments processed
48.2K
Activation-ready
1,284
Merchant clicks
9.8K
Anomaly flags
3
LIWI OPS / Operations
Operations Queue
Operations thinks in queues, not modules. Pending OPS reviews are approved here in the context panel.
Approvals
12
Pending review and final operating approvals
Approve here
Settlement
4
Pending validation or exception review
Open
Incidents
2
Live operational issues
Critical
Exceptions
18
Workflow items needing intervention
Needs attention
Active Queue Items
Click a row to load the context panel.
ObjectQueueCustomerPrioritySLAStatus
PA-8842 · Velocity RunnerApprovalsSolmar AtelierHigh2hPending OPS review
Campaign Launch CL-219ApprovalsSolmar AtelierMedium4hPending OPS review
Creator Mapping CM-552ApprovalsTrail City MediaMedium8hPending OPS review
Context Panel
Current object, AI summary, owner, SLA, audit, and quick actions.
Current object
PA-8842 · Velocity Runner
Workflow
Approvals
Customer
Solmar Atelier
Priority / SLA
High · 2h
Status
Pending OPS review
AI summary
High creator demand. Brand Authorized Approval is recorded. Ops must approve activation workflow release after remaining gates are checked.
Created from Brand HQ approved association.
Assigned to Operations review queue.
LIWI OPS / Customers
Customer Operations
Customer health, usage, open workflows, support cases, integrations, revenue, renewal exposure, and commercial opportunity.
Customer Workspace Index
Rows filter when the top scope selector changes.
CustomerTypeHealthRevenueOpen workflowsExecutive owner
StreamNorthStreaming Platform94€122K3Marco
ViewPrimeStreaming Platform71€98K6Ops Lead
Solmar AtelierBrand88€42K2Brand Ops
Trail City MediaCreator Network63€18K5Creator Ops
LIWI FinanceFinance82€312K4Finance Ops
LIWI OPS / Layer Health
Layer Health
Business-oriented view of LIWI Layer health. This is not a technical NOC.
Creator StudioCreator mappings and rights workflows are flowing.
Healthy
Brand HQAuthorized Approval queue has pending decisions.
Watch
Streaming Platform HQEU-West SDK latency elevated.
Critical
LIWI AppDiscovery save and collection flows normal.
Healthy
Commerce / SettlementFour settlement validation exceptions.
Watch
LIWI CoreEvent spine and workflow orchestration operating.
Healthy
Regional Health
RegionAvailabilityLatencyImpact
US-East99.99%42 msNone
EU-West99.81%141 msPlatform warning
BR99.92%88 msMerchant feed watch
Active Incidents
IncidentSurfaceSeverityOwner
INC-203 · EU-West latencyStreaming PlatformCriticalEngineering
INC-204 · BR feed delayMerchantWarningIntegrations
LIWI OPS / Integrations
Integrations
Operational visibility into platform, brand catalog, creator upload, merchant, settlement, analytics, and notifications.
Integration Registry
IntegrationDomainHealthLast syncCustomer impactOwner
StreamNorth APIPlatformHealthy4m agoNonePlatform Ops
ViewPrime SDKPlatformDegraded1m agoEU-West warningEngineering
Solmar catalog feedBrandHealthy18m agoNoneBrand Ops
Trail merchant feedMerchantDelayed42m agoBR activation blockedIntegrations
Settlement processorFinanceWatch7m ago4 exceptionsFinance Ops
LIWI OPS / Intelligence
Operational Intelligence
AI-supported decision support for interventions, risks, customer health, workflow delays, revenue exposure, and ecosystem balance.
Recommended Interventions
RecommendationWhyRiskAction
Escalate EU-West SDK latencySLA at risk for ViewPrimeHighOpen Layer Health
Assign settlement validatorFour exceptions age past 4hMediumOpen Operations
Prioritize Trail merchant feedBlocks BR activationHighOpen Integrations
Review Brand approval backlog12 pending approvals create activation dragMediumOpen Operations
Ecosystem Balance
Creator
Healthy
Mapping throughput normal
Brand
Watch
Authorized approvals are queueing
Platform
At risk
EU-West latency incident
LIWI OPS
Watch
18 workflow exceptions
LIWI OPS / Reports
Reports
Operational, executive, audit, customer, revenue, workflow, incident, and SLA reporting.
Report Library
ReportTypeCadenceLast runStatusAction
Executive Ops DailyExecutiveDailyTodayReady
Incident ReviewIncidentWeeklyYesterdayReady
SLA Risk ReportCustomer OpsDaily2h agoReady
LIWI OPS / Users & Authority
Users & Authority
Create users here: Users → Invite user. Assign each user a Role, Authority Level, Access Scope, and Action Rights.
Users
New user: click “Invite user” above. Then assign Role, Authority Level, Scope, and Action Rights.
UserEmailRoleAuthorityScopeStatusLast Active
Marco Bellomarco@li-wi.comFounder / ExecutiveL5GlobalActiveNow
Ari Laneari.ops@li-wi.comOps LeadL3Global OpsActive12m ago
Maya Chenmaya.customer@li-wi.comCustomer OpsL2Brand customersActive1h ago
Nolan Pricenolan.finance@li-wi.comFinance OpsL3-FFinance / SettlementActive34m ago
External Auditoraudit@example.comAuditor / Read-onlyL1Audit ReportsPending MFANever
Authority Assignment
Authority is role + level + scope + action rights. L3+ changes require Governance Admin confirmation.
Selected user
Marco Bello
L3+ authority requires Governance Admin confirmation.
Global or policy override rights are always audit-visible.
Role Catalog
Roles describe operating function. Authority levels determine decision power.
RoleDefault ScreenDefault ScopeTypical AuthorityPurpose
Founder / ExecutiveOverviewGlobalL1-L5 explicitGlobal business health; visibility does not automatically grant approval authority.
Ops LeadOperationsGlobal OpsL3Run Mission Control queues and interventions.
Customer OpsCustomersCustomer-scopedL2Manage customer health, workflow status, and escalations.
Finance OpsOperations / SettlementFinanceL3-FSettlement validation and finance operations.
Auditor / Read-onlyReportsAudit ReportsL1Audit visibility and exports only.
Authority Levels
Authority controls what a user can actually do.
LevelNameCan DoCannot Do
L0Pending / DisabledAccept invite, complete onboardingNo operational access
L1ViewerView operations, reports, auditNo intervention or approval
L2OperatorAssign owner, request info, comment, escalateNo final approval/reject/settlement release
L3Manager / ApproverApprove OPS review, reject, pause, release activation where authorizedNo global policy override
L4Domain AdminCreate scoped users, configure domain queuesNo global admin grant
L5Governance / System AdminAssign global authority, SSO/security, policy override approvalMust remain rare and audit-heavy
Access Scopes
Scopes constrain visibility and allowed actions.
ScopeVisible WorkspacesTypical UsersRestrictions
GlobalAllOps Lead, Governance AdminL3+ only
Brand customers onlyOverview, Operations, Customers, Integrations, ReportsBrand Ops, Customer OpsNo settlement release
Finance / Settlement onlyOperations, Integrations, ReportsFinance OpsNo Brand/Creator approval
Audit Reports onlyReports, Audit LogExternal auditorRead-only
Invitations
Pending users are L0 until acceptance and MFA setup.
InviteeEmailRoleAuthorityExpiresStatus
External Auditoraudit@example.comAuditor / Read-onlyL1 after MFA6 daysPending MFA
Audit Log
Authority changes, user creation, approval actions, and policy overrides are audit-visible.
TimeActorActionObjectResult
09:05Ari LaneOPS approvalPA-8842Recorded
09:22Governance AdminAuthority changedMaya ChenL2 scoped
09:31Finance OpsSettlement validationSB-104Pending
Escalation Policy
Policy controls are governance artifacts.
Critical incident
Immediate Ops Lead + Engineering escalation
Revenue risk
Ops Lead + Finance + Customer owner
Customer SLA risk
Customer Operations + Executive sponsor
Policy override
Requires Governance Admin approval
Approval Thresholds
RiskAuthority RequiredSecond Approval
LowL2No
MediumL3No
HighL3 + Domain AdminYes
Policy overrideL5Yes
Security / SSO
Security controls for Mission Control access.
SSO
Enabled for li-wi.com
MFA
Required for all users
L3+ session lifetime
4 hours
L5 policy
Step-up authentication required